Report Building Issues

Reporting Your Building Issues

There are not enough Facility Management personnel to be everywhere in 125 facilities consisting of over 5.39 million square feet of office space and located on 850 acres of landscaped grounds. However, these buildings and grounds are occupied by state employees. Each facility usually has one or more state employee designated as a Building Coordinator. A Building Coordinator serves as the "eyes and ears" of Facility Management Division. If any employee observes a problem, they should report it to the appropriate Building Coordinator who will report the problem to Work Control. The Building Coordinator should be the only person to use the ReaDY App unless it is a true emergency. In that situation, the first person to observe an emergency situation should report it immediately to Work Control. One of the primary purposes for the Building Coordinator is to eliminate duplicate reporting of the same problem.

The North Carolina Department of Administration, Facility Management Division is excited to introduce you to our new Maintenance Management System, “ReADY” by AssetWorks.

ReADY will allow our Building Coordinators to report issues, request alterations, and track their work orders, all in one place. ReADY is a web-based solution, designed to keep you informed of your work order’s status, in real time, every step of the way.

ReADY is protected by NCID Single Sign-On (SSO), so if you do not currently have state issued NCID login credentials, please follow this provided link to learn how to register:

We plan to phase out our current request portal when ReADY goes live, Wednesday, November 18th, 2020. ReADY is inherently intuitive, but to prepare yourself for the change, please review the following Training Guides: