Access Card Troubleshooting

       

       ***For SOP's and Electronic Forms click this link:***

 

 

General FAQ's

 

 8.2.3.B (Badge Stopped Working): If an employee indicates to the

    Building Coordinator that the badge has stopped working please inquire:     

  • Has it been left in a vehicle? 

  The cards are sensitive to hot and cold temperatures.

  • Is there any sign of a bend or crack? 
  • When was the last time it worked?
  • How old is the badge?

The creation date is printed on the back.

  • Asking these questions will help determine if a replacement is required or to get a service request to have a technician investigate if it is a programming or hardware  issue.        
  • Contact Security.Systems@doa.nc.gov for additional assistance.

Associated Files