State Surplus FAQs

There have been many changes!! Please take a moments and read through our FAQ's so that you will understand the easy way to do business with us.

Purchase FAQs

 

What are the acceptable forms of payments for awarded items?

Certified check, Cashier check, official check, credit card (Visa/Mastercard) or money order for all invoices.

 

What credit cards do you accept?

Mastercard and Visa

 

Can I send someone else to pay for my items with a credit card?

No, only the winning bidder may pay for items with a valid credit card in their name.

 

Can I pay with cash and a credit card?

No, credit card payments must be for the full amount of the bid.

 

Can I pay with multiple credit cards?

No, a single credit card per invoice is the only way we can process your payment

 

Can I pay with my credit card on the phone?

No, you may pay online or in person only

 

I forgot my ID, can I still use my credit card?

No, you must present a valid, government issued photo ID.

 

Can I use a credit card to pay for a retail sale item?

Yes, we accept Mastercard and Visa

 

Where do you mail payments to?

Payment must be received at the NC State Surplus Property Agency before property can be released to a buyer.  Payments may be mailed or hand delivered to the State Surplus Property Agency. Payment cannot be delivered to any other location. Payments may be mailed to:

Physical address: (for DHL,Fed Ex,UPS,etc)                        Mailing address: (for USPS)

6501 Chapel Hill Rd                                                      1310 Mail Service Center 

Raleigh, NC 27607                                                         Raleigh NC 27699-1310

**Some FedEx packages are being turned over to the US Post Office for delivery. This adds 2-3 days to the time it takes for the package to reach us.**

 

Do I need to bring anything with me to pay for or pick up property?

You will need your government issued ID. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. Notarized Authorization form can also be found under Terms and Conditions – Payments.

 

How will I know how much time I have to pay and remove items I have been awarded?

The final date for payment is ten calendar days following the date of award.  Property must be removed at the same time unless other pay/pick-up terms were listed in the bid advertisement.

 

What happens if I am the high bidder on an item and I do not pay for the item?

If the person/company awarded property fails to pay for the property, the property purchased will be promptly re-sold in such a manner as the State may elect and the bidder charged with any loss to the State, if any, together with all expenses of the sale.

Should you have placed bids on other items on any bid that has not been opened and you are placed in an ineligible bidder status, all bids associated with your account will be withdrawn.

Should your bidding privileges be reinstated, you will have to re-enter all bids that were withdrawn. The system will not reinstate bids withdrawn for any reason.

  • For your first defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.
  • For your second defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.
  • A third default will bar you from bidding permanently

 

What happens if I pay for the item and do not remove it before the deadline?

If the person/company does not remove the property, the State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 

If I bid on more than one item and I am the highest bidder on several items, do I have to purchase all the items?

Yes. Should a bidder be the highest bidder on more than one item, the bidder is required to purchase all items they are awarded. Therefore, please be prepared to pay for all items you place bids for.

 

If awarded more than one item, can I just get one money order for the total owed?

Yes. The money order must total the amount of the invoice, whether there are one or many items listed.

 

I won an item that is not located at the State Surplus Warehouse in Raleigh, can I pay for it at the site it is located at?

No, all payments must be made at the SSP office in Raleigh or online.

*Please note- On the last working day of each month payments cannot be accepted after 4:30pm

 


Bidding FAQs

How does on-line bidding work?

You must be registered and agree to all Terms and Conditions before you can place bids utilizing the on-line bid process. Once registered, you will be able to logon, review available property and place bids. You will be able to review and update your user profile, account status, see items you have placed bids on and see items you have been awarded.

 

Will all items be available for on-line bidding?

No. The State Surplus Property Agency has retail sales and occasionally conducts public auctions. There will continue to be a paper bidding process for Timber, pine straw and other contractual sales.

 

How can I recover a lost or forgotten password?

Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? Link.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.

How do I change my password?

You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.

Why am I not receiving any emails?

If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

 

How do I change the email address tied to my account?

You can change your email address by editing your account details within your “My Account” area.

Why do I get a warning message that my selected username is invalid?

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

 

Why does it say that my email address is already in use?

If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

 

Is there a charge to register as a bidder or to make a purchase?

No. There is no charge to register or place bids.

 

How do I find Items for bid?

Anyone can view available items on bid at http://www.surplus.nc.gov and browse available items prior to registering and/or placing a bid. The site includes search options, thumbnail pictures (if provided) and a description of each item.

 

What does it mean when I sign a Bid Document or place an On-line Bid?

By signing a Bid Document or placing a bid for an item on-line and submitting it, you are agreeing to all Terms and Conditions of the Sale and you have entered into a legal and binding contract with the state of North Carolina?

 

Can I edit my bid?

You can only raise the amount of your bid, please check your bid before submitting it.

 

Can I withdraw my bid?

No, please check your bid before submitting it.

 

The bid kept going after the end time, why?

Our bids will extend if there are bids being placed in the last 2 minutes.

 

Can I allow someone else to Pick-up items I have been awarded?

Yes. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. Notarized Authorization form can also be found under Terms and Conditions – Payments.

 

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

 

How can I see upcoming bid items?

For on-line bids you may view items on the website. Bid Sheets for other type sales may be picked-up at the State Surplus Property Agency.

 

How do I submit a bid on an item?

For on-line bids, you must enter your bid on-line via the internet. For other bid type sales, you must follow the directions on the bid document.

 

Will I be notified when my bid is received?

Yes, the system will email you when your bid is received, when someone outbids you, and when you are the winner. Please remember that you are responsible for verifying if you are the winning bidder even if you do not receive the email.

 

How will I be notified if I am the highest bidder for items I bid on using the electronic bidding method?

The system will send an automated email to the e-mail address you entered when you registered. Please remember that you are responsible for verifying if you are the winning bidder. You can check your account online, or feel free to call us at 919-814-5600.

 

How will I know how much time I have to pay and remove items I have been awarded?

The final date for payment is 10 calendar days from the date the bid was awarded. For example if your bid was awarded on Monday the 1st payment would be due on Thursday the 11th.

 

Do I need to bring anything with me to pay for or pick up property?

Please bring your government issued photo ID. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. Notarized Authorization form can also be found under Terms and Conditions – Payments.

 

If I bid on more than one item and I am the highest bidder on several items, do I have to purchase all the items?

Yes. Should a bidder be the highest bidder on more than one item, the bidder is required to purchase all items they are awarded. Therefore, please be prepared to pay for all items you place bids for.

 

How do I get another password or user name if I forget mine?

Sign into your SSP bid account and select “Forgot Your Password”. Enter your email address and submit. An email will be sent to your account with instructions to sign into your account and update your password.

 

How do I change my email address listed on my account?

Sign into your SSP bid account and select “My Account” located in the left hand section of the screen, then “My Account Home”. Your personal information screen will appear and you may make any changes to your personnel information screen, except for your user name.

 

What days and times are Bids awarded?

Bids may be awarded at any time. The time and date is listed with each item.

 

Can I have two (2) accounts (business and personal) for bid purposes?

Yes.

 

How do I find out what my current and previous bids were?

Sign into your SSP bid account and select “My Account” located in the left hand section of the screen, then “My Account Home”.

 

Why did I not get an email of my award?

Check junk mail, spam mail and your trash folders. Always add sspnotify@doa.nc.gov to your contacts list in your inbox as a safe sender.

 

I won an item that is not located at the State Surplus Warehouse in Raleigh, can I pay for it at the site it is locate at?

No, all payments must be made at the SSP office in Raleigh or paid by credit card online.

 

What happens if I am the high bidder on an item and I do not pay for the item?

If the person/company awarded property fails to pay for the property, the property purchased will be promptly re-sold in such a manner as the State may elect and the bidder charged with the any loss to the State, if any, together with all expenses of the sale.

Should you have placed bids on other items on any bid that has not been opened and you are placed in an ineligible bidder status, all bids associated with your account will be withdrawn.

Should your bidding privileges be reinstated, you will have to re-enter all bids that were withdrawn. The system will not reinstate bids withdrawn for any reason.

•          For your first defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

•          For your second defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

•          A third default will bar you from bidding permanently

 

What happens if I create a new account when I am in default?

Your accounts will be locked and not unlocked until fees are paid. Creating multiple account is grounds for permanently barring you from bidding. If defaults are done on multiple accounts they will be combined and your account will not be unlocked until fees are paid. If you default three times on mutiple accounts you will be barred from bidding permanently.

 

What happens if I pay for the item and do not remove it before the deadline?

If the person/company awarded property does not remove the property purchased prior to the 10 calendar days allowed, State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 


Computer FAQs

 

Can I buy computer items from State Surplus?

Yes, available computer items are offered for bid online.

 

Will the computers that are on bid work?

State Surplus makes no claim that the computers will work. All are sold as-is. Some are missing hard drives or other parts. Known defects are noted but items may have problems that we are not aware of.

 

What software comes on the surplus computers?

None. The computers come with no operating system and no software.

 

My state agency computer needs a replacement part. Can State Surplus help us?

If your North Carolina state agency is in need of a computer, computer part, or peripheral device, the Computer Center might be able to find what you need. For more information, please contact us at 919-814-5623.

 

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

 


General Information FAQs

Where are you located?

The main warehouse is located at 6501 Chapel Hill Road, Raleigh. Most surplus property is at this location, however property can be at many other sites throughout the state. The location of the property will be in each bid advertisement.

 

What are your hours?

The main office is open 8am to 5pm Monday thru Friday to accept payments and assist customers. The warehouse and vehicle lot are open 9am to 4:30pm Monday thru Friday. If you are interested in property located at another facility please contact that facility for hours.

 

Where can I find any new upcoming State Wide Contracts that I might be interested in bidding on?

New Surplus Inventory Contracts will be posted in the Special Property Section Page or at the NC Purchase and Contract page.

 

Does State Surplus have Timber and Pine straw bids?

Yes. These bids will be listed in the Special Property Section.

 

Do you have to go through the state surplus if you want to buy property sold at Department of Transportation (DOT) lot?

Yes. All state agency surplus items are to be sold and paid for through NC State Surplus Property. Once items are paid for at State Surplus Property, items can be picked up from other state property by presenting your invoice to the agency.

 

If awarded more than one item, can I just get one money order for the total owed?

Yes. The money order must total the amount of the invoice, whether there are one or many items listed.

 

What are the acceptable forms of payments for awarded items?

Certified check, Cashier check, official check, money orders, credit cards and cash for invoices under $1000.00 are acceptable forms of payment for bid items.

 

Can State Surplus Property give me information on the condition and types of items available for sale?

Each item has a written description and no other information is available. We invite all bidders and customers to and should inspect property of interest prior to submitting bids. All property is sold "As is" and "Where is" with “All Faults” and “No Warranty, Written or Implied”.

 

Where do you mail payments to?

Payment must be received at the NC State Surplus Property Agency before property can be released to a buyer.  Payments may be mailed or hand delivered to the State Surplus Property Agency. Payment cannot be delivered to any other location. Payments may be mailed to:

            Physical address: (for DHL,Fed Ex,UPS,etc)        Mailing address: (for USPS)

            6501 Chapel Hill Rd                                                1310 Mail Service Center 

            Raleigh, NC 27607                                                   Raleigh NC 27699-1310

**FedEx is turning some packages over to the US Post Office for delivery. This adds 2-3 days to the time it takes for the package to reach us.**

 

If I see an item at a sale location, how do I know when an item is up for bid?

For the most accurate inventory you are encouraged to visit our website or the sale location often. Some items may be in-process and have not been made available or we may have awarded other items that are awaiting payment and pick-up. If bids are being accepted on an item, it will be listed on a bid.

 

What happens if I pay for the item and do not remove it before the deadline?

If the person/company awarded property does not remove the property purchased prior to the 10 calendar days allowed, State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

 


General Property FAQs

When can I view the property?

All property is available for viewing while the bid is posted online. This is normally for a period of ten days. The State Surplus Property warehouse is open Monday thru Friday 9am to 4:30pm, if the property is not located at this facility please check with the site where the property is located for their hours.

 

I won an item that is not located at the State Surplus Warehouse in Raleigh, can I pay for it at the site it is located at?

No, all payments must be made at the State Surplus Property office in Raleigh or paid by credit card online.

 

How accurate are photographs and descriptions?

Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. You are invited and encouraged to inspect any item of interest prior to bidding.

 

If I see an item at a sale location, how do I know when an item is up for bid?

For the most accurate inventory you are encouraged to visit our website or the sale location often. Some items may be in-process and have not been made available or we may have awarded other items that are awaiting payment and pick-up. If bids are being accepted on an item, it will be listed on a bid.

 

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

 

What happens if I pay for the item and do not remove it before the deadline stated on the "Notification Award of Property"?

If the person/company awarded property does not remove the property purchased prior to the 10 day allowed time, State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 

Can I allow someone else to Pick-up items I have been awarded?

Yes. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. Notarized Authorization form can also be found under Terms and Conditions – Payments.

 

How can my state agency transfer surplus property to our division?

There are two types of transfers; 1) a no-cost transfer, when items are valued at 150.00 or less it can be transferred at no cost*. Requires some simple paper work, if agency can't haul at time we will hold for three days. 2) Cost-applied transfer, when property is valued at more than 150.00, agency can purchase through purchase order number or pay with check. If they can't haul at time of transaction, we will hold for three days.

*For property owned by or being transferred to an entity that is receipt supported funds must change hands.

 

Do you take credit or debit cards for payment at retail store?

Yes, we accept Mastercard and Visa.

 

Can you mark down the posted price if I buy a large quantity?

No, All prices are non-negotiable. After three days on sales floor we will mark down listed price before we open to public. No prices will be marked down during operating hours.

 

Can you hold items & if so for how long?

For general sales all items are cash and carry.

State agencies wishing to transfer or purchase items can have them held for three days to allow time to arrange transportation. If bad weather interferes, that can be extended for a day. Individuals who purchase items must remove the items at time of purchase.


Unclaimed Property FAQs

Are items tested prior to being listed on auction?

No, all items are received and placed on bid "as is".

 

Is this real gold, silver, etc?

None are guaranteed to be authentic. All items are available for inspection for 10 days prior to bid ending. Times are limited to view, please see the bid description for dates and times.

 

Can items be tested if I bring my own power supply?

No, power supplies cannot be used due to safety concerns and liability.

 

Is there a starting or minimum bid amount?

Yes.

 

Can I get a refund for items I later decide I don't want?

Once items are paid for they are the property of the individual that purchased the item.

 

How accurate are photographs and descriptions?

Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. You are invited and encouraged to inspect any item of interest prior to bidding.

 

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

 

What happens if I pay for the item and do not remove it before the deadline stated on the "Notification Award of Property"?

If the person/company awarded property does not remove the property purchased prior to the 10 calendar days allowed, State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 

Can I allow someone else to Pick-up items I have been awarded?

Yes. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. Notarized Authorization form can also be found under Terms and Conditions – Payments.

 

Can State Surplus Property give me information on the condition of items available for sale?

Each item has a written description and no other information is available. We invite all bidders and customers to and should inspect property of interest prior to submitting bids. All property is sold "As is" and "Where is" with “All Faults” and “No Warranty, Written or Implied”.


Vehicles FAQs

How can I buy a State Surplus Vehicle?

State Surplus Vehicles may be purchased the following ways:

Negotiated Sale: State Agencies, Political Subdivisions and Qualified Non-Profits have first priority in surplus vehicle disposition, they may purchase vehicles prior to them being made available to the public through a negotiated sale process. Negotiated sale pricing is based on fair market value. Please check the "Priority Classifieds Information" page for more details or contact us

Competitive Bid Process: Most vehicles are sold to the public through a competitive bid process. Each bid advertisement is made available online at www.surplus.nc.gov. Bids are opened on the published time and date and an award is made to the qualifying bidder with the highest bid. Please see Vehicles On Bid.

Special Retail: NC State Highway Patrol cars may be purchased through retail sales. The NCSHP has adopted a pricing protocol for its vehicles that allows the public to purchase Surplus patrol cars without going through the bid process. For More Information, Availability and Pricing. State Agencies and Political Sub-Divisions may contact the NCSHP 919-733-7956.

 

Can the vehicles be driven?

Vehicles cannot be driven. However, they can be started in place. Should a vehicle have a dead battery, our staff will be glad to assist you for a reasonable amount of time with a jump-start.

 

When is this car on bid?

Vehicles will be placed on the next available bid as they are released for sale.

 

How much should I bid?

Bid amounts are at the discretion of the bidder. Bidders should be comfortable with the bid amount they are willing to pay.

 

How do I know if I won the bid?

Shortly after the online bid is awarded, we will post the winners on our website and the system will send an automated "Notice of Award" to the e-mail address you entered when you registered. If you feel you are the highest bidder for item(s) and you are unable to check your account page or our website, please feel free to call us at 919-814-5600. Please have the Bid Number and Item Number available when you call.

 

How do I have to pay for the vehicle?

All payments must be in the form of cashier's check, certified check, money order or credit card. Payment must be received at the NC State Surplus Property Agency and all property must be removed before the close of business on the tenth day following the bid award unless otherwise noted in the Special Terms and Conditions listed within the Description of the item being sold. Certified/Cashier's checks or money orders must be made payable to: State Surplus Property Agency. Please see the Payment FAQ for more information.

 

What if I win more than one car?

If you are awarded more than one vehicle you will be expected to purchase all you were awarded. If you only want to purchase one, please only bid on a single vehicle.

 

Can I test drive the vehicle?

No, you can start a vehicle, but not drive it.

 

When can I view the vehicle?

All property is available for viewing while the bid is posted online. This is normally for a period of ten days. The State Surplus Property vehicle lot is open Monday thru Friday 9am to 4:30, if the vehicle is not located at this facility please check with the site where the property is located for their hours.

 

Can I get the keys to a vehicle?

Keys may be checked out from 9am to 4pm for the vehicles which are listed on a bid currently posted online. Once a bid ends, vehicles must be paid for before the keys are released.

 

What is wrong with this vehicle?

The description of property offered for sale has been compiled from available data, and there is no guarantee or warranty on the part of State Surplus Property Agency as to number, condition, or quality of property offered. Vehicles may have problems not listed. Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. All property is sold "As is" and "Where is" with "All Faults" and "No Warranty, Written or Implied".

 

Where is the car located?

Vehicles' location will be stated in the bid comments of the online listing.

 

Will vehicles pass state inspection?

Vehicles sold by the State Surplus Property Agency may not pass a state inspection. All surplus items are sold "AS IS - WHERE IS".

 

Do you issue a temporary license plate?

No, we do offer a one-way permit for you to drive it home. To obtain the permit the winning bidder must be present to request the form. The winning bidder must present us a valid drivers license and proof of insurance. The proof of insurance must be: Form DL-123 from your insurance agent, a binder in the winning bidders name or the insurance card for the vehicle you currently own. This permit is only issued for winning bidders with a NC address.

 

How do I get my title to a vehicle?

We have titles for all government vehicles we sell. The titles will only be issued to the person whose name appears on the bid. Titles will not be issued to any other person. Should you wish the vehicle be titled to a company, please submit the company name in the space provided on the account.

 

How long do I have to pay for a vehicle?

The final date for payment is 10 days after the bid award.

 

What happens if I pay for the item and do not remove it before the deadline?

If the person/company awarded property does not remove the property purchased prior to the 10 calendar days allowed, State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/ company failing to remove the property before the deadline.

 

What about sales tax?

Sales tax is not collected, you pay what you bid.

 

Is there a charge to register as a bidder or to make a purchase?

No.

 

Do I have to be a dealer to attend auctions?

No, all auctions are open to the general public.

 

How accurate are photographs and descriptions?

Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. You are invited and encouraged to inspect any item of interest prior to bidding.