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State Surplus Accounts FAQ's

How Do I Register?

How Do I Register?

Click HERE for instructions on registering to place bids.

Is There a Charge to Register or Make a Purchase?

Is There a Charge to Register or Make a Purchase?

No. There is no charge to register or place bids.

Can I Use a Nickname When I Register?

Can I Use a Nickname When I Register?

You should register with the name as it listed on your driver’s license or passport. We must title vehicles in the name as it appears on the bid. For example, if your name is Lawrence but you registered as Larry, Larry is what we will put on the title.

Why Do I Get a Warning Message That My Username is Invalid?

Why Do I Get a Warning Message That My Username is Invalid?

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all spaces with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

What Do I Do If Username Selected Is Already In Use?

What Do I Do If Username Selected Is Already In Use?

Usernames must be unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

I Used My Real Name As My Username, Can I Change It?

I Used My Real Name As My Username, Can I Change It?

Yes, you can change your username one time only by calling 919-814-5600, Monday through Friday from 9am - 430pm.

What Do I Do If I Have Lost or Forgotten My Password?

What Do I Do If I Have Lost or Forgotten My Password?

  1. Send yourself a password reset via email.
  2. From the sign in page select the Forgot password? Link.
  3. Enter your email address associated with your account and click the Submit button.
  4. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  5. Click the reset link in that email.
  6. Choose a new password.

Click HERE for a Powerpoint version of these instructions

How Do I Change My Password?

How Do I Change My Password?

You can change your password at any time.

  1. After signing in, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.

If it won’t accept my new password, Just click on the link in the reset email, it will fail if you try to type it in.

Can I Have a Business On My Account?

Can I Have a Business On My Account?

Yes, you will be required to submit your IRS confirmation letter to add a company name to your account.

Why Does It Say My Email Address Is Already In Use?

Why Does It Say My Email Address Is Already In Use?

If you get an error message that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgot password form and you will be able to reset your password and log in to your account.

Why Am I Not Recieving Any Emails?

Why Am I Not Recieving Any Emails?

If you are not receiving expected site emails, please check the following:

  • Check your junk mail folder or spam filter for the missing emails.
  • Make sure that your email address, in your account settings, is entered correctly.
  • Verify that your email client, such as Outlook, is not in “offline” mode.
  • If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
Why Did I Not Get An Email Of My Award?

Why Did I Not Get An Email Of My Award?

Check junk mail, spam mail and your trash folders. Always add sspnotify@doa.nc.gov to your contacts list in your inbox as a safe sender.

Why Am I Recieving 'Your Account Has Not Been Approved Yet' Message?

Why Am I Recieving 'Your Account Has Not Been Approved Yet' Message?

All new user accounts must go through an approval process before you will be able to access your account. If you have received this message your account has not yet been approved. Allow up to 2 business days for approval of new accounts. You will receive an email notification once your account has been approved.

How Do I Verify My Account?

How Do I Verify My Account?

The code automatically populates the required field when you click on the link in the email.

Just click on the link in the email, then sign-in.