State Surplus Payment FAQ's

What Forms of Payment Do You Accept?

What Forms of Payment Do You Accept?

Certified check, Cashier check, Official Check, Credit Card (Visa/Mastercard) or Money Order for all invoices. Additionally, we accept cash for invoices under $1000.

How Do I Pay for My Invoice Online?

How Do I Pay for My Invoice Online?

  1. Log into your Surplus account
  2. Go to ‘My Account Home’
  3. On left side of screen click ‘Invoices’
  4. Click on ‘View Invoice’ and ‘Proceed to Checkout’
  5. You will receive an email receipt within 10-20 minutes
  6. If you do not get an email please call to confirm your payment has been processed.

Click HERE for tutorial

Can Someone Else Pay For My Items With a Credit Card?

Can Someone Else Pay For My Items With a Credit Card?

No, only the winning bidder may pay for items with a valid government issued photo ID and a credit card in their name.

Can I Pay With Both Cash And a Credit Card?

Can I Pay With Both Cash And a Credit Card?

No, credit card payments must be for the full amount of the bid.

Can I Pay with Multiple Credit Cards?

Can I Pay with Multiple Credit Cards?

No, a single credit card per invoice is the only way we can process your payment.

Can I Pay Over The Phone?

Can I Pay Over The Phone?

No, you may pay online or in person only.

Can I Use a Credit Card Without My ID?

Can I Use a Credit Card Without My ID?

No, you must present a valid, government issued photo ID that matches the name on the credit card.

Can I Use Credit Card To Pay For Retail Items?

Can I Use Credit Card To Pay For Retail Items?

Yes with a valid govenment issued ID that matches the name on the credit card, we accept Mastercard and Visa.

Where Do I Mail Payments To?

Where Do I Mail Payments To?

Payment must be received at the NC State Surplus Property Agency before property can be released to a buyer.  Payments may be mailed or hand delivered to the State Surplus Property Agency. Payment cannot be delivered to any other location. Payments may be mailed to:

Physical address: (for DHL,Fed Ex,UPS,etc)             Mailing address: (for USPS)

6501 Chapel Hill Rd                                                      1310 Mail Service Center 

Raleigh, NC 27607                                                         Raleigh NC 27699-1310

**Some FedEx packages are being turned over to the US Post Office for delivery. This adds 2-3 days to the time it takes for the package to reach us.**

I Sent My Payment Overnight, Why Is It Not There?

I Sent My Payment Overnight, Why Is It Not There?

The State of North Carolina uses a main mail processing facility for all State mail. A USPS letter/package is marked “delivered” when it is placed in the State of NC bin at the main Post Office in Cary NC, not delivered to State Surplus Property. After that the mail is delivered to the Mail Service Center to be sorted and sent out for delivery to each agency. From the time mail is placed in the Post Office bin to delivery here usually takes 2-4 days. If you need something delivered overnight please use UPS or DHL.

What Do I Need To Bring To Pay For or Pick Up Property?

What Do I Need To Bring To Pay For or Pick Up Property?

You must bring your valid government issued ID. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (found Here). The notarized Authorization must be completed, in its entirety, or it will be rejected. The person or business picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. The Notarized Authorization form can also be found under Terms and Conditions – Payments.

A new authorization form is required for each individual person or business you are authorizing to pick up on your behalf. Should a Blanket Authorization no longer be valid, it is the purchaser's responsibility to notify the State Surplus Property Agency to have the name or business removed from your account.

Does My Notarized Authorization Form Expire?

Does My Notarized Authorization Form Expire?

A Blanket Authorization form does not expire. A new authorization form is required for each individual person or business you are authorizing to pick up on your behalf. Should a Blanket Authorization no longer be valid, it is the purchaser's responsibility to notify the State Surplus Property Agency to have the name or business removed from your account.

A One Time Authorization form is only valid for one pickup.

If you need to complete a Notarized Authorization form, click Here.

How Much Time Do I Have to Pay For And Remove Items?

How Much Time Do I Have to Pay For And Remove Items?

The final date for payment is 10 calendar days following the date of award.  Property must be removed at the same time unless other pay/pick-up terms were listed in the bid advertisement.

If Awarded Multiple Items, Can I Pay With One Form Of Payment?

If Awarded Multiple Items, Can I Pay With One Form Of Payment?

Yes. The payment must total the amount of the invoice, whether there is one or more items listed.

I Won An Item Not Located At The SSP Warehouse in Raleigh, Can I Pay For It At The Site It Is Located At?

I Won An Item Not Located At The SSP Warehouse in Raleigh, Can I Pay For It At The Site It Is Located At?

No, all payments must be made at the SSP office in Raleigh or online.

Can I Get A Refund For Items I Later Decide I Don't Want?

Can I Get A Refund For Items I Later Decide I Don't Want?

No, once items are paid for they are the property of the individual that purchased the item.

What Happens If I Am The High Bidder On An Item and I Do Not Pay For The Item?

What Happens If I Am The High Bidder On An Item and I Do Not Pay For The Item?

If the person/company awarded property fails to pay for the property, the property purchased will be promptly re-sold in such a manner as the State may elect and the bidder charged with any loss to the State, if any, together with all expenses of the sale.

For your first defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

For your second defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

A third default will bar you from bidding permanently.

My Account Is Locked, Can I Pay My Fee Online To Reinstate My Account?

My Account Is Locked, Can I Pay My Fee Online To Reinstate My Account?

Yes, if this is your first or second default you can pay your fee online.

  1. Call State Surplus Property at 919-814-5600 to request a default reinstatement invoice.
  2. State Surplus Property will create an invoice for you. Please allow one business day for this process.
  3. Once the invoice is created you will be sent an email with a link
  4. Click on the link in the email. It will take you to a payment screen.
  5. Pay with a Mastercard or Visa
  6. Once payment is received please allow one hour during normal business hours for your account to update and become active.
Can I Pay The Reinstatement Fee By Mail?

Can I Pay The Reinstatement Fee By Mail?

Yes, Mail a money order or certified check. You may also pay in person using cash or with Mastercard or Visa. The fee is $30 per item you failed to pay for.

What Happens If I Pay For The Item and Do Not Remove It Before The Deadline?

What Happens If I Pay For The Item and Do Not Remove It Before The Deadline?

If the person/company does not remove the property, the State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/company failing to remove the property before the deadline.

What Happens If I Create a New Account When I Am In Default?

What Happens If I Create a New Account When I Am In Default?

Your accounts will be locked and remain unlocked until fees are paid. Creating multiple accounts is grounds for permanently barring you from bidding. If defaults are done on multiple accounts they will be combined and your account will not be unlocked until fees are paid. If you default three times on multiple accounts you will be barred from bidding permanently.

If I Am In Default, Can I Bid With My Friends Account?

If I Am In Default, Can I Bid With My Friends Account?

No, you must use your personal account to place bids. If you create an account in another name it will be grounds for permanently barring you from bidding.

Can I Allow Someone Else To Pick-Up Items I Have Been Awarded?

Can I Allow Someone Else To Pick-Up Items I Have Been Awarded?

Yes.  If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (found Here). The notarized Authorization must be completed, in its entirety, or it will be rejected. The person or business picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. The Notarized Authorization form can also be found under Terms and Conditions – Payments.

A new authorization form is required for each individual person or business you are authorizing to pick up on your behalf. Should a Blanket Authorization no longer be valid, it is the purchaser's responsibility to notify the State Surplus Property Agency to have the name or business removed from your account.

Can Someone Pick-Up For Me That Is Permanently Defaulted (Barred From Bidding)?

Can Someone Pick-Up For Me That Is Permanently Defaulted (Barred From Bidding)?

No, a barred customer cannot pick up or pay for another bidder’s items.