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Public Records FAQs

How long does a request take to complete?

How long does a request take to complete?

Request completion times depend largely on the size and number of requested documents. Due to the varied nature of requests received, completion times can be impossible to predict. However, requests should be completed as promptly as possible, in the order they are received.

What can I do to prevent delays in completing my request?

What can I do to prevent delays in completing my request?

Submitting requests with specific details and a clear focus is the best way to ensure a request is completed as quickly as possible. Details that are helpful include the type of document, who it was authored by, or when it was created.  General requests take much longer because they can include many types of documents.

What is the best way to submit a request?

What is the best way to submit a request?

For efficiency and tracking purposes, requests are best submitted using the online public records request form. Requests also may be submitted via email, phone, in writing or in person.

Who can make a record request?

Who can make a record request?

Any member of the public can make a public records request.

Can a request be made for information that is not on a record?

Can a request be made for information that is not on a record?

Public records law only applies to records created. This means that a records request can only be submitted for records and not information. Additionally, the department is not required to create a record in response to a records request.

What else do I need to know about exemptions?

What else do I need to know about exemptions?

Exemptions exist to protect important information from public records requests. There are different exemptions that range from protecting social security numbers to security procedures for government buildings. If information that is exempt exists on a document, then that information will be redacted before the document is provided. 

What kinds of records can be requested?

What kinds of records can be requested?

Any type of record can be requested. It simply must be connected to public business and cannot fall under a statutory exemption. 

Can DOA provide records from other departments?

Can DOA provide records from other departments?

DOA is only responsible for its own documents and does not have access to another departmental or agency records. If a request is submitted in error to DOA then the requester will be directed to the appropriate department or point of contact. 

What are some commonly requested documents?

What are some commonly requested documents?

Within DOA, contracts, bid documents, and emails are some of the most commonly requested documents. Requests for documents that DOA does not have are also common.

As a DOA employee, what should I do if I receive a request

As a DOA employee, what should I do if I receive a request

If you receive a request directly, immediately forward to the Public Information Office. We will log and begin processing the request and may reach back out to you for documents and questions.