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State Surplus FAQs

 

Accounts

Registration

How do I register?

Click HERE for instructions on registering to place bids

Is there a charge to register as a bidder or to make a purchase?

No. There is no charge to register or place bids.

I go by a nickname; can I use that when I register?

You should register with the name as it listed on your driver’s license or passport. We must title vehicles in the name as it appears on the bid. For example, if your name is Lawrence but you registered as Larry, Larry is what we will put on the title.

User name

Why do I get a warning message that my selected username is invalid?

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all spaces with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

It says that the username selected is already in use?

Usernames must be unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

I used my real name as my user name, can I change it?

Yes, you can change your username one time only by calling 919-814-5600, Monday-Friday from 9-430.

Password

How can I recover a lost or forgotten password?

Send yourself a password reset via email.

From the sign in page select the Forgot password? Link.

Enter your email address associated with your account and click the Submit button.

Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.

Click the reset link in that email.

Choose a new password.

Click here for a Powerpoint version of these instructions

How do I change my password?

You can change your password at any time.

After signing in, go to your "My Account" area.

From the left hand menu, select "Account > Password."

Enter your current password.

Choose your new password.

Save your changes by clicking the [Change Password] button.

It won’t accept my new password.

Just click on the link in the reset email, it will fail if you try to type it in.

Company Name

I want to purchase items in my business name, can I have a business account?

Yes, you will be required to submit your IRS confirmation letter to add a company name to your account.

Email

Why does it say that my email address is already in use?

If you get a error message that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgot password form and you will be able to reset your password and log in to your account.

How do I change the email address tied to my account?

Sign into your SSP bid account and select “My Account” located in the left hand section of the screen, then “My Account Home”. Your personal information screen will appear and you may make any changes to your personnel information screen, except for your user name.

Why am I not receiving any emails?

If you are not receiving expected site emails, please check the following:

Check your junk mail folder or spam filter for the missing emails.

Make sure that your email address, in your account settings, is entered correctly.

Verify that your email client, such as Outlook, is not in “offline” mode.

If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

Why did I not get an email of my award?

Check junk mail, spam mail and your trash folders. Always add sspnotify@doa.nc.gov to your contacts list in your inbox as a safe sender.

Approval

What does it mean when I try to log in and receive the message ‘YOUR ACCOUNT HAS NOT BEEN APPROVED YET.’?

All new user accounts must go through an approval process before you will be able to access your account. If you have received this message your account has not yet been approved. Allow up to 2 business days for approval of new accounts. You will receive an email notification once your account has been approved.

It Won’t Accept the Code I was Sent

The code automatically populates the required field when you click on the link in the email.

Just click on the link in the email, then sign-in.

Bidding

Placing

If I bid on more than one item and I am the highest bidder on several items, do I have to purchase all the items?

Yes. If you are the highest bidder on more than one item, you are required to purchase all items that are awarded. Please be prepared to pay for all items you place bids for. All items at the same location will often be invoiced together.

How does online bidding work?

You must be registered and agree to all Terms and Conditions before you can place bids utilizing the online bid process. Once registered and approved, you will be able to logon, review available property and place bids. You will be able to review and update your user profile, account status, see items you have placed bids on and see items you have been awarded.

What days and times are Bids awarded?

Bids may be awarded at any time. The time and date is listed with each item.

Will all items be available for online bidding?

No. The State Surplus Property Agency has retail sales and occasionally conducts public auctions. There will continue to be a paper bidding process for Timber, pine straw and other contractual sales.

How do I find Items for bid?

Anyone can view available items on bid at http://www.surplus.nc.gov  and clicking on “Items on Bid”

What does it mean when I sign a Bid Document or place an Online Bid?

By signing a Bid Document or placing a bid for an item online and submitting it, you are agreeing to all Terms and Conditions of the Sale and you have entered into a legal and binding contract with the state of North Carolina.

Can I edit my bid?

You can only raise the amount of your bid, please check your bid before submitting it. The bid cannot be lowered or deleted once submitted.

Can I withdraw my bid?

No, please check your bid before submitting it. Bids cannot be deleted.

The bid kept going after the end time, why?

Our bids will extend by 120 seconds if there are bids being placed in the last 2 minutes. 

For example:

An item has 1:07 time left to bid

Bidder 1 places a bid

Since Bidder 1 placed a bid in the last 2 minutes the time left goes up to 3:07

If the bid time left goes down to 0:20 and bidder 2 places a bid, the time will increase to 2:20 since his bid was in the last 2 minutes

This process can result in a final bid time several minutes past the original bid time

How do I submit a bid on an item?

For online bids, you must enter your bid online. You must have registered and signed into your account to place a bid. For other bid type sales, you must follow the directions on the bid document.

Will I be notified when my bid is received?

Yes, the system will email you when your bid is received, when someone outbids you, and when you are the winner. Please remember that you are responsible for verifying if you are the winning bidder even if you do not receive the email. You can do so by logging in to your account.

How will I be notified if I am the highest bidder for items I bid on using the electronic bidding method?

The system will send an automated email to the e-mail address you entered when you registered. Please remember that you are responsible for verifying if you are the winning bidder. You can check your account online, or feel free to call us at 919-814-5600.

How will I know how much time I have to pay and remove items I have been awarded?

The final date for payment and pick up is 10 calendar days from the date the bid was awarded. For example if your bid was awarded on Monday the 1st payment would be due on Thursday the 11th.

If I bid on more than one item and I am the highest bidder on several items, do I have to purchase all the items?

Yes. Should a bidder be the highest bidder on more than one item, the bidder is required to purchase all items they are awarded. Please be prepared to pay for all items you place bids for.

Can State Surplus Property give me information on the condition and types of items available for sale?

Each item has a written description and no other information is available. We invite prospective bidders to and should inspect property of interest prior to submitting bids. All property is sold "As is" and "Where is" with “All Faults” and “No Warranty, Written or Implied”.

If I see an item at an agency location, how do I know when an item is up for bid?

For the most accurate inventory you are encouraged to visit our website or the sale location often. You may see items may be in-process and have not been made available or we may have awarded other items that are awaiting payment and pick-up. If bids are being accepted on an item, it will be listed on a bid.

How accurate are photographs and descriptions?

Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. You are invited and encouraged to inspect any item of interest prior to bidding.

Can items be tested if I bring my own power supply?

No, power supplies cannot be used due to safety concerns and liability.

How do I know if I won the bid?

Shortly after the online bid is awarded, we will post the winners on our website and the system will send an automated "Notice of Award" to the e-mail address you entered when you registered. Log on to your account and go to “My Account”,” My Account Home” then click on “Won” to view your awarded items. If you feel you are the highest bidder for item(s) and you are unable to check your account page or our website, please feel free to call us at 919-814-5600. Please have the Bid Number and Item Number available when you call.

Viewing previous bids

How do I find out what my current and previous bids were?

Sign into your SSP bid account and select “My Account” located in the right hand section of the screen, then “My Account Home”,Then select ”Not Won”,”Active” or “Won” depending on what you are looking for.

Location

Where is the item I was awarded and who do I call about it?

To find your item’s location and contact person:

Log into your State Surplus account, 

Go to ‘My Account Home,’

Click on ‘Won,’

Click on the item.

The location and contact information are in the item description

Live Auctions

Do you have live auctions?

Yes. Occasionally the NC Department of Transportation and other agencies hold live auctions. All information related to those auctions is posted our website in the Live Public Auctions section.

Payments

Methods of payment

What are the acceptable forms of payments for awarded items?

Certified check, Cashier check, official check, credit card (Visa/Mastercard) or money order for all invoices. Additionally, we accept cash for invoices under $1000.

What credit cards do you accept?

We accept Mastercard and Visa.

Making a payment

How Do I Pay for My Invoice Online?

Try our online tutorial https://ncadmin.nc.gov/documents/how-do-i-pay-my-invoice

or

Log into your Surplus account

Go to My Account Home’

On left side of screen click ‘Invoices’

Click on View Invoice’ and Proceed to Checkout’

You will receive an email receipt within 10-20 minutes

If you do not get an email please call to confirm your payment has been processed.

Can I send someone else to pay for my items with a credit card?

No, only the winning bidder may pay for items with a valid government issued photo ID and a credit card in their name.

Can I pay with cash and a credit card?

No, credit card payments must be for the full amount of the bid.

Can I pay with multiple credit cards?

No, a single credit card per invoice is the only way we can process your payment

Can I pay with my credit card on the phone?

No, you may pay online or in person only.

I forgot my ID, can I still use my credit card?

No, you must present a valid, government issued photo ID that matches the name on the credit card.

Can I use a credit card to pay for a retail sale item?

Yes, we accept Mastercard and Visa.

Where do you mail payments to?

Payment must be received at the NC State Surplus Property Agency before property can be released to a buyer.  Payments may be mailed or hand delivered to the State Surplus Property Agency. Payment cannot be delivered to any other location. Payments may be mailed to:

Physical address: (for DHL,Fed Ex,UPS,etc)             Mailing address: (for USPS)

6501 Chapel Hill Rd                                                      1310 Mail Service Center 

Raleigh, NC 27607                                                         Raleigh NC 27699-1310

**Some FedEx packages are being turned over to the US Post Office for delivery. This adds 2-3 days to the time it takes for the package to reach us.**

I sent my payment overnight, why did it not get there quickly?

The State of North Carolina uses a main mail processing facility for all State mail. A USPS letter/package is marked “delivered” when it is placed in the State of NC bin at the main Post Office in Cary NC, not delivered to State Surplus Property. After that the mail is delivered to the Mail Service Center to be sorted and sent out for delivery to each agency. From the time mail is placed in the Post Office bin to delivery here usually takes 2-4 days. If you need something delivered overnight please use UPS or DHL.

Do I need to bring anything with me to pay for or pick up property?

You must bring your valid government issued ID. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). The notarized Authorization must be completed or it will be rejected. Persons picking-up property on your behalf will have to present a photo ID that matches the information on the Notarized Authorization. The Notarized Authorization form can also be found under Terms and Conditions – Payments.

How will I know how much time I have to pay for and remove items that I have been awarded?

The final date for payment is 10 calendar days following the date of award.  Property must be removed at the same time unless other pay/pick-up terms were listed in the bid advertisement.

If awarded more than one item, can I just get one money order for the total owed?

Yes. The money order must total the amount of the invoice, whether there is one or more items listed.

I won an item that is not located at the State Surplus Warehouse in Raleigh, can I pay for it at the site it is located at?

No, all payments must be made at the SSP office in Raleigh or online.

Can I get a refund for items I later decide I don't want?

No, once items are paid for they are the property of the individual that purchased the item

Default

What happens if I am the high bidder on an item and I do not pay for the item?

If the person/company awarded property fails to pay for the property, the property purchased will be promptly re-sold in such a manner as the State may elect and the bidder charged with any loss to the State, if any, together with all expenses of the sale.

For your first defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

For your second defaulted invoice, there is a fee of $30 per item to reinstate your bidding privileges.

A third default will bar you from bidding permanently.

How do I pay the default fee?

Mail a money order or if you pay in person you may play in cash or with Mastercard or Visa. The fee is $30 per item you failed to pay for.

What happens if I pay for the item and do not remove it before the deadline?

If the person/company does not remove the property, the State Surplus Property Agency reserves the right to resell the property a second time with no refund of any money to the person/company failing to remove the property before the deadline.

What happens if I create a new account when I am in default?

Your accounts will be locked and remain unlocked until fees are paid. Creating multiple accounts is grounds for permanently barring you from bidding. If defaults are done on multiple accounts they will be combined and your account will not be unlocked until fees are paid. If you default three times on multiple accounts you will be barred from bidding permanently.

Notarized Authorization

Can I allow someone else to Pick-up items I have been awarded?

Yes. If someone other than the winning bidder will be picking up the property, please print and complete a Notarized Authorization form (available online at www.surplus.nc.gov). Persons picking-up property on your behalf will have to present a government issued photo ID that matches the information on the Notarized Authorization. The Authorization must be completed or it will be rejected. The Notarized Authorization form can also be found under Terms and Conditions – Payments.

My friend is permanently defaulted (barred from bidding). Can he be the one to pick up items for me?

No, a barred customer cannot pick up or pay for another bidder’s items.

Vehicles

Bidding on a vehicle

Can I get the keys to a vehicle?

Keys may be checked out from 9am to 4pm for the vehicles located at the SSPA warehouse, which are listed on a bid currently posted online. Once has bid ended, vehicles must be paid for before the keys are released.

What is wrong with this vehicle?

The description of property offered for sale has been compiled from available data, and there is no guarantee or warranty on the part of State Surplus Property Agency as to number, condition, or quality of property offered. Vehicles may have problems not listed. Photographs and descriptions are provided solely for the purpose of aiding you to identify items of interest. In no way should they be used in making a determination of quality or condition. All property is sold "As is" and "Where is" with "All Faults" and "No Warranty, Written or Implied".

Where is the car located?

The vehicles' location will be stated in the bid comments of the online listing.

What if I win more than one car?

If you are awarded more than one vehicle you will be expected to purchase all you were awarded. If you only want to purchase one, please only bid on a single vehicle.

Will vehicles pass state inspection?

Vehicles sold by the State Surplus Property Agency may not pass a state inspection. All surplus items are sold "AS IS - WHERE IS".

Do I have to be a dealer to attend auctions or bid online?

No, all auctions are open to the general public.

Titles

How do I get my title to a vehicle?

We have titles for all government vehicles we sell. The titles will only be issued to the person whose name appears on the bid. Titles will not be issued to any other person.

I need the vehicle titled in my business name, but business name is not listed on my account.

It can only be titled to a name on the account. In the future should you wish the vehicle titled to a company you will need to request an edit to your account. You will need to provide your IRS confirmation letter.

I bid on a car but I want to put it in someone else’s name. Can I do that?

No, we title vehicles in the exact name of the winning bidder at the time of award. Please make sure your name is an exact match to your driver’s license. 

Buy it now

What are the Buy It Now Vehicles?

NC State Highway Patrol cars may be purchased through retail sales. The NCSHP has adopted a pricing protocol for its vehicles that allows the public to purchase Surplus patrol cars without going through the bid process.

Is the price negotiable?

No, the price is not negotiable

Permit

Do you issue a temporary license plate?

No, we do offer a one-way permit for you to drive it home, if you are a NC resident. To obtain the permit the winning bidder must be present to request the form. The winning bidder must present us a valid NC driver’s license and proof of insurance. The proof of insurance must be: Form DL-123 from your insurance agent, a binder in the winning bidders name or the insurance card for the vehicle you currently own. The proof of insurance must be a current, unexpired policy. We also accept an email from your insurance company.

I do not live in NC, can I still get the one-day permit?

No, this permit is only issued for winning bidders with a NC address.

Driving

Can I test drive the vehicle?

Vehicles cannot be moved. However, they can be started in place. Should a vehicle have a dead battery, our staff will be glad to assist you for a reasonable amount of time with a jump-start.

Computers

Can I buy computer items from State Surplus?

Yes, available computer items are offered for bid online.

Will the computers that are on bid work?

State Surplus makes no claim that the computers will work. All are sold as-is. Hard drives and ram are missing and possibly other parts. Known defects are noted but items may have problems that we are not aware of.

What software comes on the surplus computers?

None. The computers come with no operating system and no software.

My state agency computer needs a replacement part. Can State Surplus help us?

If your North Carolina state agency is in need of a computer, computer part, or peripheral device, the Computer Center might be able to find what you need. For more information, please contact us at 919-814-5623.

Unclaimed Property

Are items tested prior to being listed on auction?

No, all items are received and placed on bid "as is".

Is this real gold, silver, etc?

None are guaranteed to be authentic. All items are available for inspection for 10 calendar days prior to bid ending. Times are limited to view, please see the bid description for dates and times.

General Information

Hours

What are your hours?

The main office is open 8am to 5pm Monday thru Friday to accept payments and assist customers. The warehouse and vehicle lot are open 9am to 4:30pm Monday thru Friday. The vehicle lot is open 9am to 4pm Monday thru Friday If you are interested in property located at another facility please contact that facility for hours.

When can I view the property?

All property is available for viewing while the bid is posted online. This is normally for a period of ten days. The State Surplus Property warehouse is open Monday through Friday 9am to 4:30pm, if the property is not located at this facility please check with the site where the property is located for their hours.

Directions

Where are you located?

The main warehouse is located at 6501 Chapel Hill Road, Raleigh. Most surplus property is at this location, however property can be at many other sites throughout the state. The location of the property will be listed in each bid advertisement.

Contracts

Where can I find any new upcoming State Wide Contracts that I might be interested in bidding on?

New Surplus Inventory Contracts will be posted in the Special Property Section Page or at the NC Purchase and Contract page.

Sales tax

Is there sales tax on bid or retail items?

Sales tax is not collected, you pay the amount of your bid.

Non-profit organizations

How Do I qualify My 501c3 Non-profit Organization with You?

To register your 501c3 with NC State Surplus: go to our main website: www.surplus.nc.gov. Scroll down toward the bottom of the page to the heading Helpful Resources. Click on Priority Classifieds. There you will find the application for download. If you have any questions, feel free to call 919-814-5600.

You can also check our Priority Classifieds to see items that agencies have submitted for surplus. You can find the Priority Classifieds at:  https://ncadmin.nc.gov/citizens/state-surplus-property-agency/priority-classifieds **Not all 501c3 organizations will qualify, please check the request form for more information!!**

If you have any questions, feel free to call 919-814-5600

Can I get property donated to my 501c3 non-profit?

No, Qualified non-profits must pay a fair value for items.

Can my 501c3 non-profit buy items to resell?

No, items purchased must remain in use by your organization for a minimum of one year.

Retail Stores

Can you hold items & if so for how long?

We cannot hold items. All sales are cash and carry. Individuals who purchase items must remove the items at time of purchase. Any item left may be resold and no refunds given.

Where are your retail stores?

Our retail stores are located at our main warehouse and at several Universities. Please go to https://ncadmin.nc.gov/citizens/property-for-sale/retail-store-locations for addresses, hours and more info.

Odds and Ends

I am going to sell this item. Can I leave it your facility while I advertise it?

No, you must pay for and remove the item from our facility prior to advertising it for sale. Violation of this policy is grounds for permanently losing your bidding privileges.

Do I get any warranty on an item?

No. There are no warranties associated with any items sold through the State Surplus Property Agency. All items are sold "AS IS - WHERE IS." All bidders are cautioned and encouraged to view property of interest before bidding. Should you choose to bid on an item without looking at it, you assume all risk.

Does State Surplus have Timber and Pine straw bids?

Yes. These bids will be listed in the Special Property Section.

State Government Entities

I work for a State agency can I bid on items?

Yes and no. You may bid on items that are not from your agency. You cannot bid on items that came from your agency even if you were not the custodian of that item.

How can my state agency transfer surplus property to our division?

Check our Priority Classifieds. You can find the Priority Classifieds at:  https://ncadmin.nc.gov/citizens/state-surplus-property-agency/priority-classifieds

Can you hold items & if so for how long?

State agencies wishing to transfer or purchase items can have them held for three days to allow time to arrange transportation.

Recycling

State Surplus Property has contracts for the recycling of electronic waste, scrap metal, used oil, and tires.

Please enter the pickup of your recycled items into the State Surplus database so we can correctly distribute your funds. Please contact Stan Black at 919-814-5612 for information.

Training

How do I get a user name so I can enter surplus property in the SSP database?

If you are located in the Wake County area you can email Kelli Hyde at kelli.hyde@doa.nc.gov  to sign you up for a class on using the Surplus Property System. We also offer online training modules on how to use the surplus system for agencies outside of Wake County.

Other Information

Real Estate

Do you sell real estate?

No That is handled by the State Property Office 919-807-4650 or https://ncadmin.nc.gov/about-doa/divisions/state-property-office

Drug Seizure

Where Do I Find the Drug Seizure Property Now?

Property from drug seizures is now handled by The Department of Revenue.  Visit their website at:

https://www.ncdor.gov/taxes/other-taxes-and-fees/unauthorized-substances/seized-property-auctions

Federal Surplus Property

Federal Surplus Property is now located at 6501 Chapel Hill Road. For information about Federal Surplus Property please go to https://ncadmin.nc.gov/government-agencies/federal-surplus-property